This Policy was updated on September 4th, 2019
Order Return & Cancellation Policy
Product satisfaction
We at CUBIQZ USA strive to satisfy each and every Customer.
However, if the Customer is not entirely satisfied with its purchase, it may return it within 30 calendar days of the delivery date. To be eligible for a purchase refund (excluding shipping and handling charges) the items returned must be in like new condition and must not have been assembled nor used and when applicable, wrapped in their original package. Items failing to be in these conditions will not be eligible for a refund. Custom made items may not be returned nor refunded. The Customer will be responsible for the shipment cost of the return and for a return restocking fee.
Damaged orders
If the order is delivered damaged by the third party carrier, the Customer must immediately contact the Customer Care Unit no later than 2 working days of the delivery date. To be eligible for a proper damage claim procedure, the Customer shall keep the original shipping box(es) and labels with the tracking number of the damaged shipment. If any damage is visible upon delivery of the shipment, the Customer is requested to indicate it to the carrier and ensure proper record is made on the delivery documents. The Customer may choose to receive a replacement for the damaged items/order and this will be shipped to the Customer as soon as the claim has been processed and at no extra cost to the Customer.
Order return process
To process a return, the Customer must first contact our Customer Care Unit.
This can be done by phone (+1-971-865.4328) or by email (WeCare@cubiqzusa.com). Communication with us must be made within the specific timeframes indicated above. If calling outside of business hours, the Customer shall leave a message with full name and contact phone number. Customer Care Unit will return the call or email as of the next business day available.
Once contacted with a return request, the Customer Care Unit will create a ticket and issue a Return Authorization ID (RAID). All returns must have a RAID to be eligible for any type of refund. Any products returned without following this procedure will not be accepted by our warehouse receiving dock staff nor be eligible for any type of refund.
Except for damaged shipments returns, any partial or full order return will be charged a restocking fee equivalent to 15% of the total original order invoice paid (minimum $50.00).
Returns must be properly labeled and packaged, including sender’s full information and the assigned RAID clearly visible on each box. Reurns without an approved RAID will not be accepted. Returns shall be sent to:
CUBIQZ USA – ShipWizard Fulfillment
3580 W Prospect Road
Fort Lauderdale, Florida 33309
Order Cancellation Policy
If the order is cancelled by us as a result of not been picked up from our warehouse in the timeframe specified and communicated to the Customer, a cancellation fee equivalent to 10% of the total order cost (excluding taxes and shipping costs) will be charged automatically to the credit card used for the payment of the order and to cover for administrative and logistic expenses incurred in the process.
If the Customer is requesting to cancel a placed and confirmed order, the Customer must contact our Customer Care Unit within 6 hours from the time the order is confirmed. We will do our best to accommodate the Customer’s request and the Customer will receive a full refund of the purchase (including any applicable sales tax).
If the order is cancelled after the 6 hours of being confirmed and before the order has shipped, we will charge the Customer a cancellation fee equivalent to 10% of the total order cost (excluding taxes and shipping costs) to cover for administrative and logistic expenses incurred in the process.
If the Customer wishes to cancel an order once it has shipped, the Return Policy above will be of application.
Order Refunds
Will be issued no later than 10 calendar days after the order return has been received at our warehouse. Credit will be issued towards the same person and method of payment as the original payment was received.